Deaf Groomer Penalized for Inability to Speak While Her Customers Were Funneled to Non-Deaf Employees, EEOC Charged DENVER – Pet store giant PETCO Animal Supplies Stores, Inc. will pay $145,000 and furnish other relief to settle a disability discrimination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the agency announced today. The EEOC had charged the company with failing to accommodate a deaf pet groomer formerly employed at one of its stores in Aurora, Colo. According to the EEOC, San Diego-based PETCO hired Nancy Buchner – who has over 30 years’ pet grooming experience – as a pet stylist in 2001. Profoundly deaf since birth, Buchner communicates most effectively in sign language. Upon hire, PETCO’s management assured Buchner that other employees would assist in scheduling her appointments via telephone as a reasonable accommodation.